Terms & Conditions

Returns and Order Cancellation Policy - Non-shuffleboards

  • No orders will be shipped until fully paid for. Any order which is cancelled prior to shipping will be issued a full refund only if the credit card has not been processed yet.
  • Once the card has been processed it is subject to a minimum $25 cancellation fee or 15% of the order which ever amount is greater.
  • Returned items must have a Return Authorization number, emailed to you by a customer service representative.
  • All Sale Items are final and not eligible for returns or cancellations

All Cancellations must be received in writing or by email. Verbal cancellations are not accepted!

  • Customers are responsible for prepaying the shipping charges for all returned items. Upon receipt of the returned items, which must be in good condition, we will refund the original purchase price of those items less shipping charges.

 

All returns MUST be in BRAND NEW & UNUSED CONDITION and must be in original packaging so it can be resold as New. The product cannot have been assembled or used in any way.

  • Requests for returns of accessory items must be within 7 days of delivery of item.
  • All returns are subject to a 25% Restocking Charge

Returns and Order Cancellation Policy - Shuffleboards

  • Due to the specialty nature of this product, all sales of Shuffleboard Tables are FINAL.
  • All Shuffleboard Tables sold through our dealers or by us are strictly non-returnable unless we express otherwise in writing. If there are quality or warranty issues, we will repair or replace, at our discretion, the affected item(s). Labor and return shipping costs are not covered by Hudson Shuffleboards.
  • We reserve the right to charge a minimum 25% restocking fee on any shuffleboard tables we agree to accept back for return.
  • Any order for a shuffleboard table that is cancelled prior to shipping is subject to a 15% cancellation fee.
  • All shuffleboards sold as Sale Items are final and not eligible for returns or cancellations.

All Requests for Cancellation must be received in writing or via email, Verbal cancellations are not accepted.

  • Our return policy requires that each customer inspects the delivered items before signing the delivery bill of lading. Upon notation of any damage to the packaging, do not accept the item; the driver will return the unit to the freight carrier's warehouse for inspection. Contact us at this point to resolve a possible redelivery. If you knowingly accept a damaged shipment, you do so at your own risk and it will your responsibility to contact the carrier to process an inspection and claim.
  • Once the shuffleboard is shipped from our location in California, allow up to ten (10) business days transit time thereafter. You will be contacted in the event of any shipping delays. Once your order is shipped you will receive an email notification where you can track the progress of your order as well as a tracking number.

Customer Service:

If you have any questions, call our Customer Service Department. Our
business hours are 9 am - 5 pm PST.
Phone: 714.988.0001
Fax: 714.459.7897
Email: cs@HudsonShuffleboards.com